The Suntribe FAQ​

Woho! You’ve found our FAQ page. This must mean one of the following  things: you’re confused about something we’ve said (or haven’t said), or you just really like visiting FAQ pages. Both are perfectly valid reasons, so let’s jump right in.

Delivery / Shipping / AVailability

You can order from anywhere on planet earth, shipping always costs € 2.99 / SEK 29 / £ 2.99, depending on the country that you are based in. Shipping is free for all orders over € 35 / 350 SEK / £ 35.

Our warehouse is located in Sweden, and even though your order will be processed and sent out lightning fast (often within the same day) shipping will take longer the further away from us you live. Here are the shipping times you can expect:

Sweden

1-2 days.

Rest of Europe

3-5 days. 

North America

6-8 days.

Asia 

10-12 days.

Australia

10-12 days.

South America

10-12 days.

Africa

14-18 days.

We hear you! Unfortunately we do not offer order tracking for private customers. Even though 99% of all sent orders arrive (see the question above for estimated arrival times), in rare cases packages get lost. If that’s the case then write us at [email protected] and we will help you!

We want you to be 100% happy, and therefore have a full refund policy within 30 days after you have received your order. It doesn’t matter if the product has been opened – please give it a full test at the beach or climb Mount Everest with it before you decide. If you’re unhappy with the products after having tested them, we will offer you a suitable solution, for example a free replacement or a full or partial refund. And if you actually manage to bring our sunscreen to the top of Everest, please send us pictures of your trip! So, if you would like to return your product just send us an email to [email protected] and we’ll get back to you in a jiffy with a suggested solution!

Easy! Click >here< to go to our Resellers page, and you will find all information you need. 

INGREDIENT QUESTIONS

May we ask back: why put in more ingredients than you actually need?  We found that three to seven ingredients can guarantee the same degree of sun protection as 27 (the number of ingredients in the average sunscreen) as long as you choose the right ones.

The beauty of using less, and only the safest, ingredients lies in the fact that it reduces the potential negative side-effects for the environment and your health.

While 60% of the ingredients used in the most popular sunscreens are classified as dangerous for man or nature, we stick to the seven ingredients most widely acclaimed for their safety for the environment and your health.

In our Suntribe Face sunscreen the magic three ingredients are Zinc Oxide, Coconut Oil and Beeswax. Zinc Oxide as a mineral UV-filter. Organic Coconut Oil allows you to apply our sunscreen with ease, leaving your skin feeling smooth and smelling irresistibly like coconut, Hawaii and sweet summer memories. And Organic Beeswax shines as a natural preserver that makes our sunscreen extremely water resistant. Since Suntribe Face is focused on giving you the highest functionality under all wind and weather conditions it is crucial to exclusively rely on ingredients that actually support this function instead of just taking away space.

Suntribe Body & Face relies on the same no-nonsense formula. In addition to Zinx Oxide, Beeswax and Coconut Oil it includes four more ingredients that turn it into a lotion that you can easily apply on your entire body and that doesn’t make your skin white. These four ingredients are Sunflower Seed Oil, Cacao Seed Butter, Shea Butter and Vitamin E.

And  of course – something that should go almost without saying – , all our plant-based ingredients are sourced from organic farming.

What we never put into our sunscreens are classified as dangerous for us or nature, perfumes or preservatives.

Source: Bohman (2016).

We use Zinc Oxide for two main reasons.

Firstly, it the most widely acclaimed UV-filter in terms of safety for the environment, animals and humans alike and recommended as the safest UV-filter by the EWG for example. The good guy among all the bad ones.

To illustrate what we mean by safety, it is good to know the cautionary tale of Oxybenzone, the most commonly used chemical UV-filter, that has been shown to be responsible for threatening 10% of the world’s coral reefs with bleaching. Of course we cannot guarantee whether there won’t be a study showing negative side-effects of Zinc Oxide, but until now there is none, which makes it the safest UV-filter currently available. To reduce the environmental and health risks to the absolute minimum, we only use Zinc Oxide in non-nano form.

Secondly, Zinc Oxide is also the most powerful mineral UV-filter since it offers better UVA protection than Titanium Dioxide, the other mineral alternative. Zinc Oxide really ticks all the boxes.

In all our sunscreens we only use uncoated, non-irradiated and non-nano zinc oxide. 

These are the four reasons why we use uncoated zinc oxide: 

(1) Zinc oxide in its uncoated form is less processed and comes closest to the mineral as it is mined in nature, 

(2) Uncoated zinc oxide shows very little photoreactivity. In comparison to other UV-filters such as zinc oxide in nano form, titanium dioxide and chemical UV-filters, zinc oxide is more photostable and doesn’t break down as easily when exposed to UV-light, releasing free radicals. 

(3) Uncoated zinc oxide is safe to use according to the latest state of research. The zinc oxide in our sunscreens sits on the outer, dead layer of the skin (the stratum corneum) and free radicals, should they develop, do not reach the deeper, living cells of the skin. This study from the Australian government’s Department of Health and Ageing confirms this. 

(4) Our sunscreens contain inactive ingredients that scavenge and absorb free radicals, should they develop. For example, our sunscreen formulas contain Sunflower Seed Oil and Vitamin E for this purpose. 

 

No! Our sunscreens are 100% from nano particles. We only use non-nano Zinc Oxide in our sunscreens.

They are completely safe! The Iron Oxides we use in our products do not contain additives, they are approved for cosmetic and food products and considered safe for use on the skin and even for use in food.

Yes! All Suntribe’s Sunscreens have the necessary cosmetics certifications and are certified at independent laboratories to verify their claims, such as SPF factor and broad spectrum protection (UVB / UVA) capabilities.

• All Suntribe products marked with SPF have conducted an ISO 24444 test – the official standard for Sun Protection Factor (SPF/UVB).

• All Suntribe products marked with the UVA symbol have conducted an ISO 24443 test – the official standard for UVA / Critical Wave Length testing.

• All Suntribe products marked with Water Resistant or Very Water Resistant have performed the ISO 24444 test with water immersion according to COLIPA guidelines.

• All Suntribe products have performed a cosmetic safety assessment as detailed in the EU legislation (Regulation (EC) No 1223/2009).

• All our organic ingredients are certified by COSMOS Organic or EcoCert.

• All of Suntribe’s products are certified by New Generation Natural Cosmetics. This means that apart from using organic ingredients, our products are free from unnecessary additives (such as synthetic preservatives) and we go the extra mile in terms of sustainable packaging (e.g. plastic-free, fully recyclable packaging) and production methods.

Sunscreens, NATURE & YOUR HEALTH

In theory, an SPF 50 sunscreen would allow users to stay out in the sun fifty times longer than they normally could without sunscreen, while SPF 30 would imply that users can stay out thirty times longer before getting sunburned. But for high-SPF sunscreens, theory and reality are different things. People often assume that they are given almost twice the amount of protection by applying a SPF 50 sunscreen compared to one that has SPF 30. This is not true, since the extra protection offered by a higher SPF value is negligible. Properly applied SPF 50 sunscreen blocks 98 percent of UVB rays, while an SPF 30 sunscreen blocks 97 percent of sunburn rays – the difference being one percentage point.

Stating an SPF number higher than 30 on a sunscreen is no more than a sales trick luring people into a false sense of security. So, let’s dive into some of the research that has been conducted on the topic.

1.

A product’s actual sun protection is determined by its ability to protect you from both UVB and UVA rays. UVB rays make you tanned, and too much exposure to them has been correlated to the emergence of skin cancer. UVA rays suppress the immune system, lead to the creation of harmful free radicals in the skin, and exposure to them may also lead to skin cancer. Unlike UVB rays, UVA rays do not make you tanned. Therefore, it is impossible to know whether you have been exposed to a risky amount of UVA rays. The problem with high SPF sunscreens is the fact that the SPF value has little to do with a products ability to shield the skin from UVA rays. Since the chemical compounds many sunscreen manufactures use for sun protection do not mix well together, SPF 50 sunscreens are often unable to protect the user from harmful UVA rays. Zinc Oxide – the compound used in Suntribe’s sunscreen – offers protection against both UVA and UVB rays.

2.

When Procter and Gamble tested a competitor’s SPF 100 product at five different labs the results varied between SPF 37 and SPF 75. It was determined that a very small difference in testing conditions dramatically influenced the measured SPF. For example, a 1.7 percent change in light transmission yields a SPF measurement of 37 instead of 100, and very small differences in application thickness can lead to similar results. Because of the way SPF values are measured, errors are more dramatic for high SPF products.

3.

High-SPF products may come with significant health risks, since the concentration of sun-filtering chemicals is much higher than in products with lower SPF values. Some of the ingredients used in SPF 50 products have been linked to tissue damage and hormone disruption, and other trigger allergic skin reactions. If high SPF products actually offered better protection than those with lower SPF values, the higher exposure to potentially harmful chemicals could have been worth it. But they don’t, so choosing a sunscreen with less chemicals makes a whole lot of sense.

As a final case in point, it is worth mentioning that EWG – a non-profit environmental research organisation specialising in sunscreen products – are of the opinion that manufactures should stop selling high-SPF products altogether. Australian authorities have already put a cap on SPF values at 30, and European and Japanese regulators at 50. Even though such policy decisions have not yet been implemented in the USA, the FDA is currently working towards implementing similar caps.

For more information, see http://www.ewg.org/sunscreen/report/whats-wrong-with-high-spf/.

Many chemical ingredients used in conventional sunscreens have been found to be damaging to the environment. Oxybenzone, one of the most commonly used ingredients which is found in 3,500 brands of sunscreens worldwide, is of particular concern.

Researchers have found that Oxybenzone damages coral with on concentrations as low as 62 parts per trillion, which is equivalent to a single drop of water in six and a half Olympic-sized swimming pools. Considering the fact that between 6000-14000 tons of sunscreen end up in coral zones each year, one can easily imagine the devastating impact conventional sunscreens have on our planet’s precious coral reefs.

We only use non-nano Zinc Oxide in our sunscreen. Along with Titianium Dioxide, Zinc Oxide is the only UVA & UVB blocker that has been deemed safe for coral reefs. Zinc Oxide is recommended by the US National Park service as the most environmentally friendly available form of sunscreen protection. Remember, if it is on your skin, it is on the reef as well!

Sources

Downs et al. (2016), “Toxicopathological Effects of the Sunscreen UV Filter, Oxybenzone (Benzophenone-3), on Coral Planulae and Cultured Primary Cells”. Link: http://link.springer.com/article/10.1007/s00244-015-0227-7

US National Park Service, “Protect Yourself, Protect The Reef!” Link:https://cdhc.noaa.gov/_docs/Site%20Bulletin_Sunscreen_final.pdf

We feel really ardent about two things: the great outdoors and the science behind our products. Here you can find the list of sources we ground the information on that you find on our website and further information material. 

Environment Agency, 2008: UV-filters in cosmetics – prioritisation for environmental assessment.

Bohman, 2016. Miljöfarliga ingredienser i solskyddsprodukter.

Schlumpf, M., Cotton, B., Conscience, M., Haller, V., Steinmann, B. and Lichtensteiger, W., 2001. In vivo and in vitro estrogenicity of UV screensEnvironmental Health Perspectives109, 239–44.

Seidlova-Wuttke, D., Christoffel, J., Rimoldi, G., Jarry, H. and Wuttke, W., 2005. Comparison of effects of estradiol with those of octylmethoxycinnamate and 4 methylbenzylidene camphor on fat tissue, lipids and pituitary hormones. Toxicology and Applied Pharmacology214, 1–7.

Hamann, I.H., Schmutzler, C., Kirschmeyer, P., Jarry, H. and Kohrle, J., 2006. 4- Methyl-benzylidene camphor (4MBC) causes pituitary effects comparable to hypothyroidism. Endocrine Abstracts11, OC60.

Danovaro, R., Bongiorni, R.L., Corinaldesi, C. et al., 2008. Sunscreens cause coral bleaching by promoting viral infections. Environmental Health Perspectives116, 441–447.

Coronado, M., Rempel, M.A. and Schlenk, D., 2006. Endocrine and reproductive effects of UV-filters, oxybenzone and benzophenone in fish. Abstract of an oral presentation given at the Dominican University of California, 14 April 2006.

As always, if you’d like to hear more, feel free to drop us a line!

HOW TO USE OUR PRODUCTS

The All Natural Face & Sport Zinc Sunscreen is a sunscreen formula reduced to the absolute minimum of ingredients for highest functionality. With all it’s benefits, there’s one important consideration with using in cold temperatures, as natural products have a tendency to harden. The product works and provides sun protection in all temperatures, but when it’s cold it needs some convincing. The product has its optimal consistency in temperatures above 21 degrees and when the air is colder you can apply the following tricks to make the sunscreen easier to apply: 

  1. Keep the tin in a pocket close to your body or warm it in your hands before applying the sunscreen. Any place that is warmer than 21 degrees will make the sunscreen become softer and the metal of the tin will transport the heat to the sunscreen. 
  2. Use your fingernails to get the sunscreen out of the tin, then warm the sunscreen in the palm of your hand. When the sunscreen gets in contact with your skin it will soften up very quickly. 
  3. Apply when inside, before you go out, for example when skiing.

Suntribe Sunscreens are made for everyday use as well as extreme conditions – going out for a walk at the beach, surfing for endless hours or hiking Kilimanjaro, our sunscreens got you covered and we offer different types to make sure you find the right one for your needs!

Our Sun Care line – consisting of our Suntribe All Natural Body & Face Mineral Sunscreen in two sizes – is ideal when spending an entire day at the beach or going for a hike with your family tribe. It is water and sweat resistant for 40 minutes and does not leave any white marks on your skin.

Our Active & Sports line – consisting of our All Natural Face & Sport Zinc Sunscreens – are made for spending serious amounts of time in highly reflexive environments, for example when surfing or sailing. These sunscreens lasts for several hours in water or snow and gives a visible indication of where you are protected (read: it is visible!).

The All Natural Body & Face Mineral Sunscreen lasts at least 18 months when unopened and 6 months after opening. Since people come in different shapes and sizes and this sunscreen should be reapplied every two hours, it is hard to give an estimation how long one bottle will last. From our testers and customers we know that one bottle lasts between 2 to 3 weeks with everyday use for one person.

The All Natural Face & Sport Zinc Sunscreens have a shelf life of 3 years when unopened, and 1 year after opening. With everyday use, this sunscreen will last you about 3-4 months.

For all other products please check the “Description” on the product listing and you will find information about the shelf life. We produce our sunscreens freshly and in small batches to ensure you get the freshest products and can use them for a long time. You can always check the best before date on our products to be sure they’re still good for use.

Even when you notice that the best before date has passed, you can still use the sunscreen as long as it hasn’t changed noticeably in consistency or smell, same as with groceries you can usually use the products a lot longer than indicated.

Make sure to store the products in a cool and dry place and they will stay fresh for a long time!

For our All Natural Body & Face Mineral Sunscreen we recommend re-applying every two hours, and more often when towel drying, sweating a lot or after having been in the water. This sunscreen is water resistant for at least 40 minutes. 

The application of the All Natural Mineral Day Cream is similar. The Day Cream should also be reapplied every 2 hours to ensure effective protection from the sun. 

When it comes to our All Natural Face & Sport Zinc Sunscreen how long one application lasts really depends on how much you apply. The simplest way to tell if this type of mineral sunscreen is working is by looking and feeling. If you can see or feel a layer of sunscreen on top of your skin, you can rest assured that you will be sun protected. As a general rule, when you dry yourself with a towel or similar you should reapply the sunscreen to be sure you haven’t removed the protective layer. We recommend applying different amounts of this sunscreen for different occasions. When spending a lot of time in reflective environments (such as in snow, water) – and in the high UV hours (11am-4pm) – apply a thick clearly visible white layer. Specifically on the nose, under the eyes and on the lips. When you are out and about in moderate sun exposure (non-reflexive environments, outside peak UV hours (before 11am or after 4pm), apply a thin layer and rub it in until transparent.

Great that you care about this question!

We chose our materials on the premise that they can recycled with ease.

The materials used for Suntribe Body & Face are plastic (for the bottle) as well as paper and ink of the highest ecological grade (for the label). Simply place the bottle in the recycling container for plastics. If possible, remove the paper label with a knife for example and put the paper into the recycling bin for paper materials.

The metal tin for Suntribe Face is happy to find its way into the recycling bin for metal. If possible, remove the label (made of recyclable plastic) and put it in the separate recycling container for plastics.

Of course you can also also repurpose this packaging quite easily, using the tin as an airtight container for solid natural shampoo for example (super convenient when travelling), or to transport surfwax, jewellery, money or other small stuff that you could otherwise loose easily. Simply remove the remaining sunscreen with a piece of kitchen paper before reusing it.

We’re working on using even more environmentally friendly packaging in the future, so stay tuned! If you happen to be a manufacturer of eco-friendly packaging and would like to collaborate with us / know one, feel free to drop us a line anytime. 

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